1. No General Returns

Grenxx does not offer returns or refunds for change of mind, dissatisfaction, color preference, size preference, or compatibility issues.
All purchases are considered final once delivered.

2. Limited Replacement Only (Manufacturing Defects)

Replacement may be considered only if:

• A manufacturing defect is confirmed by Grenxx’s technical team.
• The issue is reported within 24 hours of delivery.
• The product is unused, uninstalled, and in original sealed packaging with all accessories and invoice.

⚠️ Failure to report within 24 hours will void all claims.

3. Strict Exclusions

 No return, replacement, or refund will be provided for:

• Physical damage after delivery
• Screen cracks, lines, dead pixels within acceptable industry tolerance
• Power surge, voltage fluctuation, short circuit, or electrical issues
• Damage caused by wall mounting, third-party installation, or mishandling
• Water, moisture, heat, or environmental damage
• Unauthorized repair or opening of the product
• Promotional, discounted, or clearance items

4. Inspection & Final Decision

• All claims are subject to physical inspection by Grenxx.
• Grenxx reserves the right to repair instead of replace.
• Replacement is provided only if repair is not possible.
• Grenxx’s decision is final and cannot be challenged.

5. No Cash Refunds

• Cash refunds, bank refunds, or reversals are not offered under any circumstances.
• Approved cases may receive repair or replacement only, at Grenxx’s discretion.

6. Warranty Scope

• Products are covered under a limited manufacturer warranty, where applicable.
• Warranty terms do not override this return policy.
• Grenxx is not responsible for indirect losses, business loss, or inconvenience.

7. Shipping Responsibility

• Customers are responsible for return shipping costs.
• Grenxx is not liable for damage during return transit.

8. Legal Compliance 

This policy complies with applicable consumer protection laws of Pakistan, including:

• Disclosure of terms before purchase
• Replacement for verified manufacturing defects only
• No obligation for cash refunds unless legally mandated

9. Policy Authority

Grenxx reserves the right to:

• Modify this policy at any time without prior notice
• Accept or reject any claim based on inspection
• Interpret this policy at its sole discretion