Return Policy

Grennx Return Policy

Thank you for shopping with Grennx! We are committed to providing you with high-quality LCDs and LEDs and ensuring your complete satisfaction. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.

1. Return Eligibility: You may initiate a return within 7 days of receiving your order. To be eligible for a return, the item must be in its original condition and packaging, unused, and free from any damage or signs of wear. Any item not in its original condition or that is damaged due to customer misuse or neglect will not be accepted for return.

2. Return Process: To initiate a return, please follow these steps:

• Contact our Customer Support team within 7 days of receiving your order. You can reach them by emailing support@grennx.com or calling our helpline at [Customer Support Number].
• Provide your order number, the reason for the return, and any relevant photographs if the item is damaged.
• Our Customer Support team will guide you through the return process, including providing you with a return shipping address and instructions.

3. Return Shipping: Customers are responsible for the return shipping costs unless the item received is damaged, defective, or incorrect due to an error on our part. In such cases, we will provide a prepaid return shipping label.

4. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for return, we will initiate the refund process.

• For items that meet the return eligibility criteria, a refund will be issued to the original payment method used for the purchase.
• Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider's policies.

5. Non-Returnable Items: Certain items are not eligible for return, including:

• Items that are not in their original condition, damaged, or show signs of wear and tear.
• Items that have been used or installed.
• Items without their original packaging or accessories.

6. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item for a different model or variant, please follow the return process and place a new order for the desired item.

7. Customer Support: If you have any questions or concerns regarding our return policy, feel free to contact our Customer Support team at info@grennx.com.

Please note that this return policy is subject to change without notice. Any updates or modifications to the policy will be reflected on our website.

Thank you for choosing Grennx for your LCD and LED needs. We appreciate your business!